ITIL® Continual Service Improvement

This course from Power Track is intended to teach the students about this unified training course that immerses students in the overall processes, concepts, methods and policies related with the CSI phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the CSI stage, but not the detail of each of the supporting processes.

Course Objectives

• Comprehend CSI
• Comprehend Technology considerations
• Comprehend Principles of CSI
• Comprehend Processes of CSI
• Comprehend Organization for CSI
• Execute CSI
• Comprehend Methods and techniques of CSI
• Comprehend Challenges, critical success risks and factors