ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 3-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization.
Course Prerequisites
- There are no prerequisites to take up the ITIL® 4 Foundation certification exam.
- It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory
Course Objectives
Participants who take part in the ITIL® 4 Foundation training will learn about
- An overview of ITIL® 4 guiding principles
- Identifying opportunities to implement IT best practices using ITIL® 4 framework
- ITIL® 4 terminology and concepts and use similar language with other IT teams
- Service value system
- Service value chain activities and how they interconnect with other processes
- 4 new dimensions of Service Management
- Understanding the importance of IT services and business integration
- Continual Improvement and its benefits
- How to clear your ITIL® 4 Foundation exam on the first attempt
Schedule for ITIL® 4 Foundation
| Course Name |
Exam |
No of (days) |
| ITIL® 4 Foundation |
ITIL® 4 Foundation |
3 |
| Total |
3 |
Please feel free to write us at kss@powertrackservice.com for any queries related to program, upcoming schedule and fee. Call: +91-9899125886 or WhatsApp: +91-9899125886
What are the prerequisites for doing this course?
There are no formal prerequisites for the ITIL®v4 Foundation training and certification exam.
What’s included in this training course?
- Delegate pack consisting of course notes and exercises
- Experienced Instructor led Online Course
- Direct e-access to the Instructor
Exam Details
The ITIL®v4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL®V4 and service management. It is structured as below:
- 40 questions
- Multiple choice
- Duration of 60 minutes
- Pass mark of 65% or 26/40
- Closed book
When and Where do I take the exam?
ITIL®v4 Foundation has a proctored online exam. For added information on the exam booking process, please visit https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1
What is the Certification Validity?
The ITIL®v4 Foundation certification does not expire and is valid for the lifetime of the certificate holder.
Is the course aligned to the latest exam and course changes implemented?
Yes, our training is completely aligned to the latest update done to the course by Axelos.
Is this live training or will I watch pre recorded videos?
All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.
What tools do I need to attend the ITIL®v4 Foundation training sessions?
The tools you’ll need to attend the ITIL®v4 Foundation training are: Windows : Windows XP SP3 or higher Mac : OSX 10.6 or higher Internet speed : Preferably 512 Kbps or higher headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.
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