ITIL® Service Design

This course from Power Track is intended to teach the students about this unified training course that immerses students in the overall processes, policies, methods and concepts allied with the Service Design phase of the Service Lifecycle. This course includes the control and management of the techniques and activities within the stage of Service Design, but not the detail of each of the supporting procedures.

It is suggested, although not necessary, that students have understanding of basic concepts in IT and related work experience of at least two years before taking the course.

Course Objectives

• Comprehend Service Design
• Comprehend principles of Service Design
• Comprehend processes of Service Design
• Comprehend activities related Service design technology
• Comprehend organization of Service design
• Comprehend Technology Considerations
• Comprehend improvement and implementation of service design