This IT Service Management System course from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.
Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.
Course Objectives
- Configure Service Requests.
- Configure compliance with the Process Pack for IT GRC
- Customize the Self-Service Portal.
- Configure Reporting and Analysis.
- Configure Activity, Change and Release Management.
- Configure Service Level Management.
- Configure Incident and Problem Management.
- Explain the key features of System Center 2012 SP1.
- Explain System Center 2012 SP1 Service Manager.
- Illustrate the key methodologies adopted using MOF and ITIL.
Schedule for 10965: IT Service Management with System Center Service Manager
| Course# |
Course Name |
No of (days) |
| 10965B |
IT Service Management with System Center Service Manager |
5 |
| Total |
8 |
Please feel free to write us at kss@powertrackservice.com for any queries related to program, upcoming schedule and fee. Call: +91-9899125886 or WhatsApp: +91-9899125886
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